Data deletion

A workspace admin can delete the workspace in Settings, under Delete account.
This deletes the workspace's data, including the records listed below.

If you do not have an account, or your data reached VirtualPA through a platform someone connected, such as Meta or Facebook, you can ask us to delete it.
Email support@braivex.com with "Data deletion" in the subject line.
Please include your email address or another detail that helps us find the records.

• The account and its workspace.
• Reporting snapshots held for the workspace.
• Tokens for connected accounts.
• Customer order records, which hold a hashed email address rather than the address itself.
• Customer support data synced from help desks and CRMs: tickets and conversations, contacts, companies and deals.

We keep only the records the law requires us to keep, such as invoices.

We act on a deletion request within one month of receiving it.

Disconnecting an account in Settings revokes its stored token.
This stops new data being pulled from that platform, separately from deleting the workspace.